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Thank you for shopping with Timber Brooke Boutique! I am so sorry your items didn't work out for whatever the reason may be. Below is our full return/exchange policy as well as any FAQ for guidance with your question:
You are more than welcome to return an item for store credit or exchange the item. Items MUST BE POSTMARKED within 7 days of delivery to you in order for us to exchange or return the item. EX: If an item is received on the 10th, the item must be postmarked by the 17th for us to accept the return when receiving. Please check your delivery date prior to sending back as we will not accept anything outside of that 7 day window. We are not responsible for any items IF they are not checked within the 7 day window. We highly recommend opening and trying on all items when received to make sure that they fit to your liking. If an item isn’t tried on until 10 days after the window, there will be nothing we can do for that item. If you are local, please make sure you are picking up your items within the 7 days time frame from the pickup location as the policy is set from the day it is placed in the mailbox. If we have the available item, we can exchange it for the size you are needing. If we don’t have that item in stock, we will return the item for store credit only. All returns must be unworn, free of any stains and odors (perfumes, animals, smoke etc.), and be in prime condition. We have the right to refuse any return due to it not abiding by the conditions previously stated. If an item is denied for return or exchange due to it not coming back to us in sellable condition (worn, stains, odors) you will be required to pay for shipping to return the items to you. You must include something inside your package stating your name, order number and whether you would like to exchange (and for what size), or if you would like store credit. If an order number is not placed in your package, we will not be able to return the item. All orders returned are processed on Fridays ONLY. Items must be received by Thursday evening in order for them to be processed. Anything received from Friday-Thursday is what will be processed for the week. Please give us the full day on Friday to get these processed as it is a timely process. You will be notified when it is exchanged or returned for store credit. If we do have the item that you are wanting to exchange for, we will add a shipping charge to your account that must be paid for prior to us sending your exchange item out. No Final Sale items (App, Website, or Live Sale), accessories, jewelry, purses, electronics or footwear (not including main shoes) may be return or exchanged unless an item is damaged. No sale items (App, Website, or Live Sale), accessories, jewelry, or purses may be return or exchanged unless an item is damaged.
Shoes must be returned in original shoe box. They must be unworn, packaged, and in prime condition. Any shoes returned without box, or not in original box will not be accepted for return. Items that have any kind of wear, especially on the bottom of the shoe, will not be accepted. All boxes MUST be placed inside of a package to return. We will not accept a shoe return if the label is placed anywhere on the shoe box.
Address for Returns:
If you are shipping a return, please mail to 2503 SW 45th Amarillo, Texas 79110. If you are local, please drop back off at pickup location IN OR ON THE MAILBOX. Please do not place any items back in the wicker basket as they will not be pulled for returns. No local returns are allowed to be dropped off at the warehouse on Golden Pond, they MUST be dropped off at pickup location.
Pickups can be picked up at 3503 Farwell Dr. in the wicker basket on the front porch. The pickup bin is available everyday from 8am-8pm. Your order is normally fulfilled the following day after purchasing and is available after 3pm on that day. For instance, if purchased on Monday, the order will be ready on Tuesday from 3pm. If an order is purchased on Friday-Sunday, the order will be ready on Monday. PLEASE BE COURTEOUS OF WHEN YOU ARE PICKING UP PACKAGES. We please ask that ALL packages are picked up by 8PM, and if not that you wait until the following morning. Please do not pickup at midnight as it does disrupt our daily lives because of the pickup location.
Any payment issued refund will only be placed as a store credit. Whether this be a return, a cancelled order, or a mixup in inventory. We do ONLY place money back as a store credit to the boutique. This credit can be used on any item, and will never expire. In order to use this credit, you will have to choose for it to be applied. When checking out, there will be a box to check that says “use account balance.” If the account credit isn’t chosen at time of checkout, we cannot go back and add in the credit. You will have to wait to use it on a further purchase.
Timber Brooke Boutique